Yes, all our products are genuine and Official merchandise guaranteed.
We only accept payment through PayPal and credit/debit card only. There is a PayPal option to use a credit/debit card for payment as a guest, without having a PayPal account.
We generally reply within 24-48 hours (Business Days only).
We offer 1 business day handling time (excludes weekends and pre-sale items), unless otherwise specified on the website.
Depending on your location in Australia you should receive your order within 1-10 business days after your parcel has been posted. If you have any concerns about the whereabouts of your parcel please contact us so we can help locate your parcel.
Once your order has been posted, you will receive a notification that it has been sent with a tracking number. You can use this tracking number on the Australia Post website or Sendle website to track the progress of your parcel. If you have any concerns about the whereabouts of your parcel please contact us so we can help locate your parcel.
Depending on your location in Australia you should receive your order within 1-10 business days after your parcel has been posted and for international orders within 30 days. If you have not received your parcel and have not received an 'Attempted Delivery Notification' card for Australian orders please contact us so we can help locate your parcel.
If you need to change any of your order details (e.g. address, item or size) please contact us as soon as possible after making your purchase as emails are not checked hourly and can take up to 24-48 hours for checking and responding. If you have received a notification that your order has been sent it is unfortunately too late to make any changes to your order and depending on the situation you may need to refer to our Exchange and Returns Policy.
Yes we offer an Express Post option (starting at (not always) $7.95 plus $4 for each additional item). Our customers will be able to select this postal option at checkout before selecting PayPal for payment.
Please note not all postcodes/suburbs are covered in the 'Next Business Day Network'. To check if your postcode/suburb is the Next Day Guarantee Network please click here (scroll down to 'Express Post Delivery Postcodes').
According to Australia Post, if your postcode/suburb is the Next Day Guarantee Network for Express Post you will receive the parcel the next business day from the date of shipment. To check if your postcode/suburb is the Next Day Guarantee Network for Express Post please click here (scroll down to 'Express Post Delivery Postcodes').
Yes we offer international postage at an additional charge starting at $25 AU plus $12.50 AU for each additional item.
Yes you can pick up your online order. We do recommend contacting us at the time of purchase or leaving a note at checkout to request pick up so your item is not processed and posted. For more information about picking up online orders please click here.
Yes we offer 60 day exchanges and returns for online orders in accordance to our Exchange and Returns Policy.
Yes our customers are welcome to exchange or returns goods purchased online, in-store as long as it is in accordance with our Exchange and Returns Policy and the customer has contacted us prior for approval.
Please contact us within 7 days from receiving your order so we can help resolve the issue for you. Please allow 24-48 hours (Business Days only) for a reply.