EXCHANGE AND RETURNS POLICY FOR ONLINE PURCHASES RETURNED IN-STORE
For your convenience we do accept refunds and exchanges for item(s) purchased online if you change your mind (except for personalised merchandise). Please note you MUST contact us prior to receive approval.
We only refund and exchange item(s) in-person/in-store provided that:
- Item(s) are returned within 60 days from the date of purchase
- The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid.
In terms of refunds, postage costs (i.e. approximately $9.95) are non-refundable this includes listings that offer free post, as postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. In the case of a refund, you will be refunded the amount of your item(s) minus postage costs (approximate postage cost of $9.95).
Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and is not returned in the same condition it was sent out will NOT be accepted for exchange or return.
EXCHANGE AND RETURNS POLICY FOR IN-STORE PURCHASES
Please choose carefully as we do NOT offer a REFUND for change of mind purchases. For your convenience we do accept exchanges for item(s) purchased in-store if you change your mind (except for personalised merchandise).
We only exchange item(s) in-person/in-store provided that:
- Item(s) are returned within 30 days from the date of purchase
- The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
- You are able to produce a receipt of purchase (please note bank statements are not accepted)
Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid.
Exchanges will NOT be accepted if these above conditions are not met. An item returned without receipt and/or an item which appears worn, damaged or without tags attached and is not returned in the same condition as the time of purchase will NOT be accepted for exchange or return.
EXCHANGE AND RETURNS POLICY FOR PERSONALISED MERCHANDISE
Please choose carefully as there are NO REFUNDS OR EXCHANGES for personalised merchandise.
Please choose your sizing carefully, as we offer no refunds or exchanges for personalised merchandise. There is a sizing chart on the listing which can be used as an estimate, alternatively please feel free to contact us and we are happy to physically measure any sizes, so you can be provided the exact measurements of the garment as sizing charts are estimates.
EXCHANGE AND RETURNS POLICY FOR RETURN TO SENDER ORDERS
Please note the buyer is liable and responsible for all postage costs associated with return to sender orders (unless the mistake is due to another party). The buyer is considered liable and responsible under circumstances such as providing an incorrect or incomplete address, not collecting their parcel from their local Post Office or collection point within the specified time frame or the parcel being denied or turned away at the provided address. The postage costs the buyer is liable and responsible for under such circumstances include the initial postage fee (starting from $9.95) and the return to sender fee of $11. As postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you.
If the buyer would like their order re-sent, payment for the return to sender fee (i.e. $11) and the postage to send another parcel (i.e. starting from $9.95) is required. Alternatively, if the buyer would like a refund for their return to sender order, a refund will be issued minus the return to sender fee (i.e. $11) and the postage costs associated with sending out the original (initial) order (i.e. starting from $9.95) will also be deducted.
ORDER CANCELLATION POLICY
Please contact us via email as soon as possible if you wish to cancel your order. Please note we strive to respond to all emails and phone calls within 24-48 hours Monday to Friday so we cannot guarantee your cancellation request will be accepted and issued before your order is posted. If your cancellation request is received too late (i.e. your order has already been processed and posted) our exchange and returns policy above applies if you wish to return it for an exchange or refund. For click and collect orders that are cancelled, a non-refundable $5 refund processing fee applies.
FAULTY PRODUCT RETURNS POLICY
No warranty or guarantee is provided of any merchandise but if you do receive a damaged or faulty item please contact us within 14 days from the date of receiving your order so the matter can be examined and resolved in alignment with Australian Consumer Law. Please allow 24-48 hours (business days only) for a response from our customer service team.
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