Returns Policy

EXCHANGE AND RETURNS POLICY FOR ONLINE PURCHASES RETURNED VIA MAIL

For your convenience we do accept refunds and exchanges for item(s) purchased online if you change your mind (except for personalised merchandise). Please note you MUST contact us prior to receive approval.

We only refund and exchange item(s) provided that:

Item(s) are returned within 60 days from the date of purchase
The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
Return/exchange form is completed and accompanies the returned item(s). This form has the return to sender information and correct return address. To access this form please click HERE.
Customer takes sole responsibility for postage costs and the return of the item(s). In the case of an exchange, the customer must cover the postage costs (approximately $9.95) of both returning the item(s) to us and the postage costs of sending back the replacement (i.e. approximately $9.95). We do NOT accept self-addressed return satchels. We highly recommend the use of a traceable delivery method for all returns to us as we are not liable for any losses or damages to the item(s) during this delivery.

All exchanges and refunds once received will be processed within 1-3 business days.

In terms of exchanges, once the returned item(s) are received the postage costs of sending back the replacement via regular post (i.e. approximately $9.95) will be required to be paid via PayPal invoice or webstore link. This PayPal invoice or webstore link will be sent to the buyer once the item(s) have been received and approved for exchange. Please note we do NOT accept payment for return postage BEFORE we received the item(s).

Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid. Once the price difference and return postage is paid via an eBay link sent to the buyer, the exchange will be processed and despatched.

In terms of refunds, once we have received your returned item(s), your refund will be processed within 1-3 business days. Postage costs (i.e. approximately $9.95) are non-refundable this includes listings that offer free post, as postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. In the case of a refund, you will be refunded the amount of your item(s) minus postage costs (approximate postage cost of $9.95).

Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and is not returned in the same condition it was sent out will NOT be accepted for exchange or return and will be sent back to the buyer.

EXCHANGE AND RETURNS POLICY FOR ONLINE PURCHASES RETURNED IN-STORE

We only refund and exchange item(s) in-person/in-store provided that:

Item(s) are returned within 60 days from the date of purchase
The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.

In terms of refunds, postage costs (i.e. approximately $9.95) are non-refundable this includes listings that offer free post, as postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. In the case of a refund, you will be refunded the amount of your item(s) minus postage costs (approximate postage cost of $9.95).

EXCHANGE AND RETURNS POLICY FOR IN-STORE PURCHASES

Please choose carefully as we do NOT offer a REFUND for change of mind purchases. For your convenience we do accept exchanges for item(s) purchased in-store if you change your mind (except for personalised merchandise).

We only exchange item(s) in-person/in-store provided that:

Item(s) are returned within 30 days from the date of purchase
The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
You are able to produce a receipt of purchase (please note bank statements are not accepted)

Exchanges will NOT be accepted if these above conditions are not met. An item returned without receipt and/or an item which appears worn, damaged or without tags attached and is not returned in the same condition as the time of purchase will NOT be accepted for exchange or return.

EXCHANGE AND RETURNS POLICY FOR PERSONALISED MERCHANDISE

Please choose carefully as there are NO REFUNDS OR EXCHANGES for personalised merchandise.

Please choose your sizing carefully, as we offer no refunds or exchanges for personalised merchandise. There is a sizing chart on the listing which can be used as an estimate, alternatively please feel free to contact us and we are happy to physically measure any sizes, so you can be provided the exact measurements of the garment as sizing charts are estimates.

Exchange and Returns Policy

Terms & Conditions

Privacy Policy