If you need to change any of your order details (e.g. address, item or size) please contact us as soon as possible after making your purchase as emails are not checked hourly and can take up to 24-48 hours for checking and responding. If you have received a notification that your order has been sent it is unfortunately too late to make any changes to your order and depending on the situation you may need to refer to our Exchange and Returns Policy.
The term ‘The Supporter Store’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 80 108 914 091. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information we Collect and Hold and How
We collect your information through purchases made on our website, accounts created on our website and/or when you have entered a competition or promotion.
We may collect and hold the following information:
We may also collect more general information such as your location, transaction information, how you interact with the website and the devices you used to access our website using our website or applications.
If you sign up to our store newsletter, your email will be added to our mailing list. If you choose to remove your email off our mailing list please click on the “unsubscribe” link which can be located at the bottom of our emails.
If you have created an account, you can change or delete any information at anytime by logging into your account on our website. Your account and account information is protected by a password set by the account holder which we strongly suggest to keep secure.
What we do with the Information we Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is private and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you use a debit or credit card to pay for your order, your details are not accessed, viewed or stored on our databases at any point of time but are encrypted and passed directly to the bank through our security provider.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute, swap or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can access and view the information by logging into your account at anytime or alternatively you can contact us directly and request for any information we have held.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Do You Have Any Concerns or Issues Regarding Your Privacy?
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