Please contact us within 14 days from receiving your order so we can help resolve the issue for you. Please allow 24-48 hours (Business Days only) for a reply.
9.4 All exchanges and refunds once received will be processed within 5-15 business days
9.5 In terms of exchanges, once the returned item(s) are received the postage costs of sending back the replacement via regular post will be requested (i.e. starting from $9.95 AUD for Australian orders - depend on the weight, size and number of item(s)). This payment request via PayPal or stripe invoice will be sent to the buyer within 5-15 business days once the item(s) have been received and approved for exchange. Please note we do NOT accept payment for return postage BEFORE we received the item(s). Once your exchange has been processed and dispatched, the buyer will receive notification via email with tracking information.
9.6 Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid. Once the price difference and return postage is paid, the exchange will be processed and dispatched and the buyer will receive notification via email with tracking information.
9.7 In terms of refunds, once we have received your returned item(s), your refund will be processed within 5-15 business days and will return to your original method of payment only. Please note a refund processing fee starting at $9.95 will apply for all refunds. Larger and heavier items (eg. retro jerseys, jackets, hoodies, bags, multiple items) will incur a refund processing fee starting at $14.95.
9.8 Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and is not returned in the same condition it was sent out will NOT be accepted for exchange or return and will be sent back to the buyer.
9.9 We do accept refunds and exchanges for item(s) purchased online if you change your mind (except for personalised merchandise or other items specfiied as "no returns" on the listing) to be returned in-store or in-person rather than via mail post. In terms of exchanges and refunds returned in-store the buyer MUST contact us prior to receive approval. We only refund and exchange item(s) in-person/in-store provided that: (1) item(s) are returned within 30 days from the date of purchase and (2) the item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED. Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid. In terms of refunds, once we have received your returned item(s), your refund will be processed within 5-15 business days and will return to your original method of payment only. Please note a refund processing fee starting at $9.95 AUD will apply for all refunds. Larger and heavier items (eg. retro jerseys, jackets, hoodies, bags, multiple items) will incur a refund processing fee starting at $14.95 AUD. Refunds will be issued within 1-3 business days after the item has been returned in-store/in-person via the original method of payment. Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and are not returned in the same condition will NOT be accepted for exchange or return.
(A) Item(s) are returned within 30 days from the date of purchase
(B) The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
(C) You are able to produce a receipt of purchase (please note bank statements are not accepted)
10.3 Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid.
10.4 Exchanges will NOT be accepted if these above conditions are not met. An item returned without receipt and/or an item which appears worn, damaged or without tags attached and is not returned in the same condition as the time of purchase will NOT be accepted for exchange or return.
10.5 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. In the circumstance, the buyer received damaged or faulty goods TSS will resolve the matter in alignment with Australian Consumer Law. Please refer to our Damaged and/or Faulty Products and Returns terms and conditions (please refer to section 11) for more information.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information we Collect and Hold and How
We collect your information through purchases made on our website, accounts created on our website and/or when you have entered a competition or promotion.
We may collect and hold the following information:
We may also collect more general information such as your location, transaction information, how you interact with the website and the devices you used to access our website using our website or applications.
If you sign up to our store newsletter, your email will be added to our mailing list. If you choose to remove your email off our mailing list please click on the “unsubscribe” link which can be located at the bottom of our emails.
If you have created an account, you can change or delete any information at anytime by logging into your account on our website. Your account and account information is protected by a password set by the account holder which we strongly suggest to keep secure.
What we do with the Information we Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is private and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you use a debit or credit card to pay for your order, your details are not accessed, viewed or stored on our databases at any point of time but are encrypted and passed directly to the bank through our security provider.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute, swap or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can access and view the information by logging into your account at anytime or alternatively you can contact us directly and request for any information we have held.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Do You Have Any Concerns or Issues Regarding Your Privacy?
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