1.1 "We", "us", "our" and “TSS” are references to the The Supporter Store ABN 80 108 914 091
1.2 "You" and "your" are references to you as the customer and/or buyer
1.3 “Goods” means all Goods and/or Services provided by The Supporter Store to the customer that is advertised on the website
1.4 Business hours refers to 10am-4pm EST Monday to Friday
1.5 Delivery address is reference to the address specified at the time of checkout for the delivery of Products that we supply as per these terms and conditions
2. Price and Payment
2.1 All prices are in Australian dollars and are GST inclusive. All product and service prices, delivery fees and any other fees will be specified at the time of purchase
2.2 Prices are subject to change without notice but any pending and/or accepted orders will not be affected by these price changes.
2.3 Payment may accepted in the form of cash, debit card or credit card (we accept Visa and Mastercard), PayPal, Zip, AfterPay or any other method agreed between us and the customer
2.4 Full payment is required at the time of order unless otherwise arranged. If payment is declined the product(s) will be held from pick up or dispatch until full payment is received.
2.5 Payment receipts and tax invoices will be emailed only (not sent with delivery) once order has been successfully made via the email address provided at checkout.
2.6 Any adjustments to these payment terms must be agreed on prior to order acceptance
2.7 You agree to provide current, complete and accurate details in order to fulfill your order.
2.8 You must not pay or attempt to pay for products or services through any fraudulent or unlawful means
2.9 TSS are not obliged to price match from any other retailers or providers
2.10 TSS reserve the right to withdraw any discount or coupon codes for any pending or accepted or future orders without notice
2.11 Any discount or coupon codes cannot be used in conjunction with any personalised merchandise and/or services unless otherwise specified.
3. Acceptance of an Order
3.1 The buyer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the customer places an order for or accepts TSS quotation (either orally or in writing) for, the supply of Goods.
3.2 These terms and conditions may only be amended with TSS’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the buyer and TSS
3.3 The buyer acknowledges that any advice, recommendation, information, assistance or service provided by TSS in relation to Goods supplied is given in good faith, is based on TSS’s own knowledge and experience and shall be accepted without liability on the part of TSS, and it shall be the responsibility of the customer to confirm the accuracy and reliability of the same in light of the use to which the customer makes or intends to make of the Goods
4. Cancellation of an Order
4.1 If the buyer wishes to cancel your order once it is submitted, you will need to contact our customer service team as soon as possible. Cancellation cannot be guaranteed and it will definitely not be accepted once the order has been dispatched and/or the personalisation process has commenced for personalised merchandise. In such circumstances full payment provided at the time of purchase will be non-refundable. The buyer will need to refer to our Exchange and Returns policy (refer to section 9 and 10) to return the item if there order was unable to be cancelled.
4.2 In the circumstance, where we are able to recall and cancel a buyer’s order that has already been processed with a postal label generated and purchased, the buyer will receive a refund minus the postage costs (starting at $9.95 AUD) via the original method of payment
4.3 If the buyer cancels an order that was a click and collect service, a non-refundable $5 refund processing fee applies.
4.4 We may cancel your order in circumstances including [but not limited to] unavailability of a product or error in product description or an error in price for product and/or shipping. Upon cancellation your order will be refunded in full via your original method of payment. TSS shall not be liable for any loss or damage whatsoever arising from such cancellation
5. Product Depiction and Information
5.1 We cannot warrant and guarantee that our product descriptions and/or other content is accurate, complete, reliable, current or free from error although we attempt to be as accurate as possible with all information and content presented.
5.1 We endeavour to represent products for sale as accurately as possible, however due to technical limitations of photography and visual representation; we cannot guarantee that products listed for sale will always look exactly the same when received.
5.2 While we make reasonable efforts to supply correct and accurate information about products at the time of order, the information about products is often based on information provided by our product manufacturers/suppliers, some of which we have no means to verify. Where an error appears in the information of the product and on the basis of the representation you have made a purchase that you would not have made had the error not appeared, we will provide a refund where required at law to do so, or otherwise where in our discretion we determine to do so.
5.3 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or oversight. In these circumstances, we reserve the right to cancel your order, notwithstanding that your order has been confirmed and payment received. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after payment has been received, we will immediately issue a full refund for the amount in question.
6. Order Handling and Processing Time
6.1 Orders generally have a handling and processing time of 1 business days unless otherwise specified. Pre-sale and special order merchandise will specify the estimated availability and dispatch date in the description which is subject to change without notice. Personalisation orders generally take a processing time of 1-2 weeks unless otherwise specified.
6.2 At the time of confirming your order, TSS will be able to give an estimated delivery and/or pick up date if contacted via email.
7. Order Changes
7.1 If you would like to amend or change your order or order details (eg. item, size, product, team, delivery name and address) please contact us as soon as possible. Changes to your order cannot be guaranteed. If your order has been processed and/or dispatched we will be unable to change or cancel your order and you would need to refer to our returns and exchange terms and conditions (refer to section 9 and 10)
7.2 If orders changes have been accepted by TSS, you will receive written confirmation via email and changes to your order (such as changes to product, size, team or delivery name and address) may not be reflected in your order receipt or invoice
7.3 In the circumstance you request to change your order (eg. team, size, product) and a price difference is involved, the buyer will be liable to pay the price difference before the order is fulfilled and shipped and any price difference resulting in the buyer being owed an amount will be issued by TSS via the original method of payment
7.4 We are unable to amend or change any personalised merchandise orders once the order has been submitted. Please refer to personalised merchandise terms and conditions for more information regarding personalised ordered products
8. Click and Collect Service and Delivery
8.1 We offer free regular shipping on all Australian orders over $75 AUD with some conditions that apply. These conditions include that the free shipping offered is regular shipping (not express or international shipping) and is only available within Australia for online orders over $75 AUD unless otherwise specified
8.2 Any delivery fees that apply will be determined and agreed on at the time of order. The delivery fee amount will be advised before your order is finalised and submitted at checkout. Delivery fees are based on delivery service, delivery address, quantity and the size and weight of the product(s)
8.3 We will only delivery products to locations and addresses we are able to do so
8.4 We may send your order as a single delivery or multiple deliveries depending on the postal provider requirements
8.5 If the customer requests the goods to be delivered at an unattended location then such goods shall be left at the customer’s sole risk. Due to COVID safe delivery policies, some postal providers will not require or request a signature upon delivery (regardless if signature upon delivery is requested and purchased) and your order may be left in a safe place (at the buyer’s own risk) or sent to your local Post office or newsagent collection outlet if the nominated delivery address is unattended at the time of delivery.
8.6 We offer international shipping at an additional cost that is calculated at checkout. Delivery fees are based on the quantity, size and weight of the product(s). For international orders, the buyer is responsible for any sales tax charges, custom charges or fees or any other handling fees associated with goods being delivered in the buyer’s country. TSS reserves the right to cancel any international orders if we are unable to successfully arrange a postal service provider to deliver the parcel to the buyer’s nominated delivery address, in which case the buyer will receive a full refund via the original method of payment.
8.7 If an order has been deemed as “lost in transit” by the postal provider, a refund, replacement or credit (where a replacement is not available) will be offered to the buyer at TSS’s expense. In the case the buyer selects to be issued a refund for their “lost in transit” order, a full refund via the original method of payment will be issued. A buyer will need to wait for the postal provider’s investigation of their parcel to be finalised and deems the parcel as “lost in transit” before any resolution can be offered and issued.
8.8 The buyer is liable and responsible for all postage costs associated with return to sender orders (unless the mistake is due to another party). The buyer is considered liable and responsible under circumstance such as providing an incorrect or incomplete address, not collecting their parcel from their local Post office or collection point within the specified time frame or the parcel being denied or turned away at the provided address. The postage costs the buyer is liable and responsible for under such circumstances include the initial postage fee (starting from $9.95 AUD) and the return to sender fee of $11 AUD. As postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. If the buyer would like their order re-sent, payment for the return to sender fee (i.e. $11 AUD) and the postage to send another parcel (i.e. starting from $9.95 AUD) is required. Alternatively, if the buyer would like a refund for their return to sender order, a refund will be issued minus the return to sender fee (i.e. $11 AUD) and the postage costs associated with sending out the original (initial) order (i.e. starting from $9.95 AUD) will also be deducted. These terms and conditions may only be amended or altered with TSS’s consent in writing.
8.9 We offer a free click and collect service from our warehouse at Shop 2A/165 Canterbury Road Bankstown NSW 2200, at no additional cost. A form of ID will be required upon collection and recorded for verification of collection of goods. An email will be sent once the goods are ready for collection, which is usually within 1 business day (excluding personalised, pre-sale or special order items)
9. Exchanges and Returns for Online Purchases
9.1 We do accept refunds and exchanges for item(s) purchased online if you change your mind (except for personalised merchandise or other items specfiied as "no returns" on the listing).
9.2 The buyer MUST contact us prior to receive approval before sending back any items for returns to ensure it meets our returns and exchange terms and conditions and to receive all information and instructions on the return process
We only refund and exchange item(s) provided that:
(A) Item(s) are returned within 60 days from the date of purchase
(B) The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
(C) Return/exchange form is completed and accompanies the returned item(s). This form has the return to sender information and correct return address. This form can be accessed on the “Returns and Exchange” page on the website and will be supplied via email upon request for return or exchange.
(D) Customer takes sole responsibility for postage costs and the return of the item(s). In the case of an exchange, the customer must cover the postage costs (approximately $9.95 AUD for Australian orders) of both returning the item(s) to us and the postage costs of sending back the replacement (i.e. approximately $9.95 AUD for Australian orders). We do NOT accept self-addressed return satchels. We highly recommend the use of a traceable delivery method for all returns to us as we are not liable for any losses or damages to the item(s) during this delivery.
9.4 All exchanges and refunds once received will be processed within 1-3 business days
9.5 In terms of exchanges, once the returned item(s) are received the postage costs of sending back the replacement via regular post (i.e. approximately $9.95 AUD for Australian orders) will be required to be paid via PayPal or stripe invoice. This PayPal or stripe invoice will be sent to the buyer once the item(s) have been received and approved for exchange. Please note we do NOT accept payment for return postage BEFORE we received the item(s). Once your exchange has been processed and dispatched, the buyer will receive notification via email with tracking information.
9.6 Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid. Once the price difference and return postage is paid, the exchange will be processed and dispatched and the buyer will receive notification via email with tracking information.
9.7 In terms of refunds, once we have received your returned item(s), your refund will be processed within 1-3 business days. Postage costs (i.e. approximately $9.95 AUD for Australian orders) are non-refundable this includes listings that offer free post, as postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. In the case of a refund, you will be refunded the amount of your item(s) minus postage costs (approximate postage cost of $9.95 AUD for Australian orders).
9.8 Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and is not returned in the same condition it was sent out will NOT be accepted for exchange or return and will be sent back to the buyer.
9.9 We do accept refunds and exchanges for item(s) purchased online if you change your mind (except for personalised merchandise or other items specfiied as "no returns" on the listing) to be returned in-store or in-person rather than via mail post. In terms of exchanges and refunds returned in-store the buyer MUST contact us prior to receive approval. We only refund and exchange item(s) in-person/in-store provided that: (1) item(s) are returned within 60 days from the date of purchase and (2) the item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED. Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid. In terms of refunds, postage costs (i.e. approximately $9.95) are non-refundable this includes listings that offer free post, as postage is not free to us and cannot be reimbursed for item(s) that have already (initially) been posted to you. In the case of a refund, you will be refunded the amount of your item(s) minus postage costs (approximate postage cost of $9.95). Refunds will be issued within 1-3 business days after the item has been returned in-store/in-person. Exchanges and Returns will NOT be accepted if these above conditions are not met. An item which appears worn, damaged or without tags attached and are not returned in the same condition will NOT be accepted for exchange or return.
9.10 Please order carefully and check your order thoroughly before proceeding, as we do NOT accept exchanges or returns for any personalised ordered products due to “change of mind” reasons (eg. sizing) or reasons of consumer purchasing error. It is the buyer’s responsibility to ensure that the product you have chosen is suitable and correct. We are able to measure any garment sizes before purchase to ensure sizing is a correct fit as sizing charts provided are guides only. Please be sure you are happy with your quote and personalisation details before you make payment. Should the personalisation not be made to the details you approved we would remake your order free of charge. Please refer to our personalised merchandise terms and conditions for more information regarding personalised ordered products
9.11 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. In the circumstance, the buyer received damaged or faulty goods TSS will resolve the matter in alignment with Australian Consumer Law. Please refer to our Damaged and/or Faulty Products and Returns terms and conditions (please refer to section 11) for more information.
10. Exchanges and Returns for In-Store Purchases
10.1 For purchases made in-store, we do NOT offer a REFUND for change of mind purchases but we do accept exchanges for item(s) purchased in-store if you change your mind (except for personalised merchandise or other items specfiied as "no returns" on the listing).
We only exchange item(s) in-person/in-store provided that:
(A) Item(s) are returned within 30 days from the date of purchase
(B) The item(s) is in original saleable condition (i.e. new, unworn, unaltered and free of damages) with plastic packaging and all TAGS STILL ATTACHED.
(C) You are able to produce a receipt of purchase (please note bank statements are not accepted)
10.3 Under the circumstances, where the customer wants to exchange for a new or different item that differs in price, we will deduct the price of the new or different item from the price the customer has paid.
10.4 Exchanges will NOT be accepted if these above conditions are not met. An item returned without receipt and/or an item which appears worn, damaged or without tags attached and is not returned in the same condition as the time of purchase will NOT be accepted for exchange or return.
10.5 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. In the circumstance, the buyer received damaged or faulty goods TSS will resolve the matter in alignment with Australian Consumer Law. Please refer to our Damaged and/or Faulty Products and Returns terms and conditions (please refer to section 11) for more information.
11. Personalised Goods
11.1 Please refer to our personalised merchandise full terms and condtions here
12. Damaged and/or Faulty Products and Returns
12.1 No warranty or guarantee is provided for any merchandise or service but if you do receive a damaged or faulty item please contact uswithin 14 days from the date of receiving your order so the matter can be examined and resolved in alignment with Australian Consumer Law. Please allow 24-48 hours (business days only) for a response from our customer service team.
12.2 You may be required to provide pictures and/or videos of the issue and may need to return the product(s) as per our returns and exchange policy which forms part of these terms and conditions
12.3 Risk and title of the product passes on to the buyer from the date and time of delivery to the buyer’s delivery address.
14. Changes to these terms and conditions
14.1 We may change this policy in the future and recommend reviewing these terms and conditions carefully each time you agree to them for all future orders.
14.2 These terms and conditions will not change for any existing orders that have been accepted by us.
15.1 If these terms and conditions are breached it may result in your access and use of this website to be immediately suspended, terminated and/or limited without notice.
15.2 If the breach to these terms and conditions can be remedied within 10 days from the date of notice of the breach TSS at their own discretion will allow full access and use of the website.
15.3 Any current or pending orders may still be accepted or cancelled and refunded depending on TSS’s discretion
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information we Collect and Hold and How
We collect your information through purchases made on our website, accounts created on our website and/or when you have entered a competition or promotion.
We may collect and hold the following information:
name and job title
contact information including phone number and email address
demographic information such as postcode, preferences and interests including team preferences
other information relevant to customer surveys and/or offers
We may also collect more general information such as your location, transaction information, how you interact with the website and the devices you used to access our website using our website or applications.
If you sign up to our store newsletter, your email will be added to our mailing list. If you choose to remove your email off our mailing list please click on the “unsubscribe” link which can be located at the bottom of our emails.
If you have created an account, you can change or delete any information at anytime by logging into your account on our website. Your account and account information is protected by a password set by the account holder which we strongly suggest to keep secure.
What we do with the Information we Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Fulfill and deliver your order placed on our website
Contact you in regards to your order
Provide information required to our shipping or delivery service provider
Internal record keeping purpose.
We may use the information to improve and promote our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes to improve our website and customer experience. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Comply with our legal requirements
We are committed to ensuring that your information is private and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you use a debit or credit card to pay for your order, your details are not accessed, viewed or stored on our databases at any point of time but are encrypted and passed directly to the bank through our security provider.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We will not sell, distribute, swap or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can access and view the information by logging into your account at anytime or alternatively you can contact us directly and request for any information we have held.
If you believe that any information we are holding on you is incorrect or incomplete, please contact usas soon as possible at the above address. We will promptly correct any information found to be incorrect.
Do You Have Any Concerns or Issues Regarding Your Privacy?
Shop Now. Pay Later. Always interest-free.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase